How We Fulfill Orders
Every order is packed and shipped through our fulfillment network. We keep the process simple so your order can move from our team to your door without unnecessary steps.
Straight up: we'd rather tell you 7–14 days and hit it than promise two-day shipping we can't deliver. You'll always know where your order is.
Where We Ship
We currently ship to addresses within the United States, and shipping is free on every US order — no minimum. We don't ship outside the US yet; when that changes, we'll say so here first.
Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays go out the next business day. You'll get a confirmation email with tracking the moment your order ships.
Delivery Times & Cost
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States | 7–14 business days | Free |
| Outside the US | Not available yet | — |
Delivery times are estimates. Customs processing, holidays, and rural routes can add a few days. Tracking is included on every order.
Order Tracking
Once your order ships, you'll get a confirmation email with a tracking number. To check on a package:
- Use the tracking link in your shipping confirmation email
- Or email us your order number and we'll look it up for you
Customs & Import Charges
Some shipments may be subject to customs processing or import fees. If a duty or fee is assessed by the carrier or border authorities, it is the customer's responsibility — we can't predict or cover it. We'd rather flag it up front than have it turn up as a surprise on delivery.
Damaged or Lost Packages
If your order arrives damaged, or tracking hasn't moved and looks stuck, email us within 7 days of the expected delivery date. We'll open a case with the carrier and send a replacement if it comes to that.
Keep the packaging. Don't toss the box or the outer wrap until your order is up and hanging. Photos of the damage may be needed to file a claim.
Changing Your Address
Need to change where your order is going? Email us as soon as you can. If it hasn't shipped yet, we can update it. Once it's in transit, we can't redirect it — but we'll help you figure out what to do next.
Questions
Email us at kept.shop@outlook.com and we'll get back to you within 1–2 business days.