Response time
Within 1–2 business days
Our studio
Orders ship through our fulfillment network
Order Questions
Have your order number handy — it's in your confirmation email — and write to kept.shop@outlook.com. We can help with:
- Where your order is and how tracking works
- Changing your address or quantity before it ships
- Cancelling an order that hasn't gone out yet
- Shipping timelines and delivery updates
Returns & Exchanges
To start a return, email kept.shop@outlook.com with your order number. You have 15 days from delivery, and we cover the return shipping. Full details are in our Return Policy.
Product Questions
Will it hold your bag? Will it stick to your door? Here's what we can help with:
- Choosing between the 4, 5, and 6-hook sizes
- Whether your door or wall surface will work — we can tell you if you describe it, or send a photo
- What the rack holds: up to 6.6 lb / 3 kg per rack
- Caring for the aluminum finish so it keeps looking new
Wholesale & Partnerships
Want to carry Kept in your shop, or work with us on something else? Email kept.shop@outlook.com with a short note about your business and what you have in mind.
Press
For press requests, samples, or interviews, reach us at kept.shop@outlook.com.
Quick Answers
How fast will I hear back?
Within 1–2 business days. During busy stretches it can take a little longer, but we always reply.
Will it damage my door?
No drilling and no adhesive. It's a twist-lock suction mount: press it on, twist to lock, twist to release when you move out. Nothing left behind.
Can I call you?
We're email-only right now. Everything in writing means you can refer back to it later.
Do you have a physical store?
No — Kept is online-only. That's how we keep the price where it is.